AI & Business Automation Terms Explained Simply
AI automation combines AI technology, business systems, workflows, data, rules, and human processes.
This glossary explains common terms in simple language so business teams can understand the technology without needing a technical background.
AI Agent
An AI system designed to understand requests, use available information, follow configured rules, and perform or trigger supported tasks.
AI Automation
Using AI capabilities within business workflows to understand information, support decisions within defined boundaries, and trigger appropriate actions.
Chatbot
Software designed primarily to communicate with users through automated conversations and responses.
Workflow Automation
Using software to perform a sequence of business tasks automatically according to defined conditions and rules.
AI Workflow
A business process where AI is used as one or more steps within a larger workflow.
ERP
Enterprise Resource Planning software used to manage business functions such as accounting, sales, purchasing, inventory, and operations.
ERP Data
Business information stored within an ERP system, such as sales transactions, customers, products, inventory, purchasing, and financial information.
Integration
Connecting different systems so information or actions can move between them.
API
Application Programming Interface. A technical interface that allows different software systems to exchange information or trigger supported actions.
API Connector
A configured technical connection that allows an application or AI Agent to communicate with a supported external system.
LLM
Large Language Model. An AI model trained to understand and generate human language.
OCR
Optical Character Recognition. Technology that extracts text and information from images or scanned documents.
AI Knowledge Base
A structured collection of approved business information that an AI system can use when responding or performing supported workflows.
Context
Relevant information surrounding a request, such as previous conversation, customer information, transaction details, or workflow status.
Human-in-the-Loop
A workflow where a human reviews, approves, or takes over when human judgement is required.
Approval Workflow
A process that routes a transaction or request to the appropriate person for review and approval according to defined conditions.
Exception
A situation where a transaction or request does not meet normal workflow conditions and requires additional handling.
Escalation
Routing an issue or request to a person or team when it requires additional attention.
Data Validation
Checking information against defined rules or requirements before it is accepted or processed.
Role-Based Access Control
A security approach where users can access information and perform actions according to their assigned roles and permissions.
Audit Log
A record of relevant system or workflow activities that helps track what happened and when.
Permission
A defined level of access determining what a user, role, or system is allowed to view or perform.
AI Distribution Intelligence
Using AI and business data to support distribution-related decisions involving sales, inventory, demand, customers, warehouses, and operations.
Demand Forecasting
Using historical and relevant business information to estimate future demand and support planning decisions.
Inventory Intelligence
Using business and inventory information to identify stock conditions, trends, alerts, and potential inventory actions.
Sales Analytics
Analysing sales data to identify trends, product performance, customer performance, branch performance, and other sales patterns.
Dashboard BI
Business intelligence dashboards that present operational, sales, inventory, financial, or management information in a visual format.
LHDN
Lembaga Hasil Dalam Negeri Malaysia, Malaysia's Inland Revenue Board.
MyInvois
The LHDN platform used for Malaysia's e-Invoice ecosystem.
E-Invoice
A digital representation of a transaction invoice processed through the applicable electronic invoicing framework.
FAQ
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